Person Values To The Work Of Social Care Social Work Essay

Person Values To The Work Of Social Care Social Work Essay According to Ewles and Simnett and Edelman Mandle , values and principles mean powerful drivers of how we think and behave. These are often a significant element of culture, where they form a part of the shared rule set of a group. Every peoples personal values and principles influence their work contribution significantly in health and social care management. There are different types of values like instrumental values, personal values, political values, social values, economic values, religious values etc. Vilkka (1997) and Edelman Mandle (2005) have stated that instrumental values mean being honest, courage, polite, gentle, well-behaved etc. In addition, these values mean to have a good moral. It has a great impact of work contribution. For example, in a care home employees may need to keep the service users belongings which are valuable. In this case, they have to be honest. Otherwise, dishonest people may take those materials and flee away. So instrumental values influence work contribution. Posner (n.d.) has cited that personal value means dignity, creativity, courage, attitude of care, independence, friendliness etc. It can influence work contribution. For example, a person with good creativity skills can serve the service users in a better way. In addition, if they become friendly and positive in caring, then the service users or the clients will be happier. The ethnicity of people, tradition, regional ties, linguistic ties, national ties etc. are included in cultural values. For example, if anyone is from white ethnic background, then they will be more punctual where Asian ethnic people are less sincere. Another thing can be, people who are from the Middle East are very honest. Social values may include equality, justice, liberty, freedom and national pride. These are the values that put the rights of wider groups of people first. As it promotes equality, justice, freedom and liberty then it can impact on work contributions significantly. For example, in a care home there may have employee and service users from different ethnic and national background. Their culture can be different from each other. So, following equality law, justice, national pride etc. improve workplace contribution. According to Connor et al (2006), work values mean autonomy, dedication, teamwork, competitiveness, trustworthiness, reliability, professionalism, ethics etc. Autonomy means feeling relaxed and confident. It is universal truth that if anyone fell relaxed, ambition, and confident then she or he can play a very good role in work. Another thing is teamwork. It is always better than single work. Dedication has a positive impact as well. Doing favor to someone is called dedication. Health and social care is mainly related to co-operation and co-ordination between the employees and clients. For instant, an employee may not able to handle heavy things. So, in that case if anyone helps him to accomplish his task that is called dedication. It improves work outcome as well. Trustworthiness and reliability are the two main sources of work effectiveness (Holloway Wheeler, 2002). If the employees trust one another, they can work with free from tension. Because they know whatever the co-workers are doing are correct. Also, they should be reliable so that staff can get help from them whenever it is required. According to Allison (2001) and Posner (n.d.), professionalism has a significant effect in work contribution in health and social care. If professionals forget about their role and start making close relationship with clients, then it brings very negative outcome for the staff. They may be penalized for breaking organizational law. Sometimes, they chat with their co-workers ignoring the service users. But those follow the professionalism rules, can never do such kinds of things. As a result, clients will be happy and work outcome will be increased significantly. Thus, proffesioanlism influences contribution to work. Litman (2009) has stated that economic values may include ownership of property, contributing to common good etc. This value means the value around money. According to some people, this is the most important value for work contribution because if the employees are paid soundly, then they must try to give their best. In reverse, if their expectations are not fulfilled, they must not give their best. Religious values are the other important values. According to Cooper Palmer (1998), these are spiritual values, which means how we should behave, including caring of one another and in worship. Religion views have one of the most significant effects to work contribution. For example, according to Muslim laws, if you do not try to give your best to your employer, then you will be penalised by your god. So, those people who have respect on their religion, they will always try to do better in work. Thus religion values can influence work contributions. According to McPartland (1991), principles are the policy, objectives, rules, fundamental norms, or value that state what are the role of an individual, or an organization, or a community. It also makes a distinction between fairness and unfairness. So, it can influence work contribution as well. Some people may have principles which may be directly opposite to organizational principles. For instant, if a conservative Buddhist is told to serve a non-Buddhist client, he/she may not give positive response and it will affect work contribution negatively. On the other hand, if an open minded Christian is told to something that is work related, they will do with 100% positive attitude. Thus, principles influence workplace contribution in health and social care. 1.2 Analyse how your own cultural values and beliefs influence your work in support and care of service users in your work place. According to Kitayama Cohen (2007) and ODonnell (2001), different cultural values and beliefs impact support and care of service users in workplace differently. Values and principles include equal rights, diversity, confidentiality, protection from abuse and harm. In addition, personal values are beliefs and preferences, culture, political perspectives, interests and priorities, change over lifespan to date etc. I have my own culture and beliefs which also influence the care of the service users. For instance, I am not either vegetarian or non-vegetarian. I take all types of dishes which are halal because I am a muslim. So, I may not be interested to serve those people who will eat much haram dishes. But, in the same time I may provide a better service than a Buddhist. The reason of that is most of the Buddhists are non-vegetarian and they are not willing to serve the people who deserve meats. My culture and value has taught me to treat every person equally. It has also taught me to give adult people their freedom. So, I will not discriminate any people. People from any background are same to me. So, I can provide them a good service. 1.3 Explain how development of new priorities targets and legislation impact upon your role as a care worker. There are a few new developments in legislations, priorities, research, policies, principles and values that can impact upon my role as a care worker. For example, Sex Discrimination Act 1975, The Carers (Recognition and Services) Act 1995, The Carers and Disabled Children Act 2000, The Carers (Equal Opportunities) Act 2004, Disabled Persons Act 1986, Human Rights Act 19980, The Work and Families Act 2006, The Children and Young Persons Act 2008, Care and Support Green Paper, are the legislations and priorities that impact upon my role. Sex Discrimination Act 1975 states that it is unlawful for an employee to discriminate anyone because of their sex. The Carers (Recognition and Services) Act 1995 has given a legal status and some rights to carers. Carers are requested to assess their ability of work under this act. So, as a carer now I do self-assessment and inform it to local council and they take necessary steps. The Carers (Equal Opportunities) Act 2004 is very necessary for all t he carers as it ensures their rights. According to this act, authorised people have to assess their needs, give priority to their wishes, and provide training whenever they need. It also facilitated co-operation between care workers and authorities in relation to the services. The government has recently prepared green paper where care and support system will be mentioned. Also, the government has given carers to express their opinion. In addition, they have engaged all the carers, stakeholders, service users, shareholders and members of the public to give their views to improve care plans. So, now I can share everything related to job with authorized persons and work with free of hassle. Thus these priorities and legislations impact upon my role as a care worker. 1.4 Discuss how the changes in personal values have contributed to your personal development Pavlina (2008) has cited that the changes in personal values and principles have contributed a lot in personal development. For example, if I change my beliefs and preferences then it affects the service users. I used to think that serving the lesbian or gay or people who are not from my background are not good. But when I can come to know the legislations and change my beliefs then I can serve them as well and that is a part of my personal development. As an Asian my culture is different from European culture. So, while serving clients I may have to face difficulty as I dont know their culture very good. But when I will be aware of their culture and views then I can deliver a better service because my cultural value will be changed that time. Thus the changes in personal values have contributed to my personal development. Produce, monitor, revise and evaluate plans for personal progress in developing the skills and abilities required of a care worker 2.1 Assess your own preferred learning style and abilities As a care worker personal progress is very important as it is related to the skills and abilities. According to Jonassen Grabowsk (1993), preferred learning style and abilities vary from person to person. Kolbs (1984) states that, learning style can be concrete experience (feeling), diverging (feeling and watch), accommodating (feeling and doing), active experimentation (doing), reflective observation (watching), assimilating (thinking and watching), and abstract conceptualization (thinking). Learning from experience from outside world can be categorized as assimilating learning style. But usually people can learn four ways and those are watching, listening, writing, and reading. This is called linguistic learning method. Basically I prefer to learn in all ways but it depends what am I learning? For example, if I want to learn how to provide a better service to the service users then I prefer to learn it by linguistic mode and then by assimilating and accommodating because by this wa y I can read, watch, feel and think that I am doing. Then I have to do that practically. I can take notes as well if I want. The reason of that is there are certain things of learning where practical learning is more important than theoretical learning. After that I like to learn by writing and reading. There are a few things where it seems that easy after reading. But after some time I may forget that because only reading can not stimulate the memory cells most effectively. So to stimulate the memory cells effectively, I need to learn by writing as it stimulates my memory cells better than reading. I miss much information while learning by listening. A diagram of my learning style is given below: Reading-Writing-Diverging -Accommodating- assimilating 2.2 Produce and justify a personal development plan with short-medium-and long term aims and Outcome Gallen and Buckle (2001) has noted that acquiring new skills, updating practice, learning, career development etc are the main parts of personal development. According to them, personal Development Plan (PDP) is important for all types of people whatever they are employee or employer or student. As a care worker or a as student of Health and Social care management personal development plan is vital for me. It can be short term, long term, short-medium-and long term aims. My personal development plan with short-medium and long term aims can be learning IT skills, being well-disciplined, improving presentation skills, negotiation policy, learning human resource management, learning people psychology, different types of acts and legislations related to health and social care, making effective decision, acquiring knowledge about medicine, improving leadership skills and developing communication skills. IT skill: At this era information technology is the most important thing to learn as it has an effective impact in Health and Social care management. Without learning IT skills none can reach in a good level of their career. In addition, this branch is vast as well. So I have to spend a long time to be efficient of this branch. Now-a-days all information are saved and managed by computers. In addition, in some cases, computers can be used to diagnose the problem of the service users. I need to learn about programming, Microsoft word, Microsoft excel, power point, drawing good diagrams, presenting power point slides etc. Negotiation policy: this is the area where I must need to improve. For example, when my manager will tell me you are going to be paid this amount of money for your job then I have negotiate with him if I am not satisfied. I have to show him/her the reasons as well why I should be paid more. This is important as money has an influence of employees mentality and employee with good mentality can provide good service. Presentation skills: as a social worker I should have good presentation skill what I dont have at all. If I can not present anything clearly to the service users then many misunderstanding will take place. So, I have to avoid this. It is not possible to improve presentation skills by day night. So, I will do a long term plan to improve my presentation skills. My personal development plan and its outcomes are shown below in the table: Development area Mode Duration Outcome Information technology Long term 5 year Be able to keep records correctly, create necessary soft wares if necessary. Presentation skills Long term 1 year Make clients understand what services they are going to get Negotiation policy Short term 3 month Ensured self betterment Human resource management Short-medium term 3 month Managing human resource Law, legislation and acts Long term 5 years Be able to deal with complaints and play by rules. Leadership skills Short medium 3 months Leading effectively. Decision making Medium term 1 year Be able to take right decision. 2.3 Discuss the arrangements to monitor the progress of your personal development plan. The progress of my personal development program can be monitored by the outcome and job performances. For example, if I take IT and leadership skill as my personal development plan then it can be monitored by my record keeping skills, saving patients data, handling electronic devices etc. leadership skills can be monitored by the way I am managing people. For example, if hundred employees work under me I have to manage all of them efficiently where ever they are from or who ever they are. In addition, my progress can be monitored by performance appraisal. 2.4 Evaluate your personal development plan in context with your duties as a care worker Bild Pountney (2007) have shown the necessity of personal development plan of a care worker. So, as a care worker my personal development plan is very important. IT skills and decision making were included in my personal development plan. As a care worker knowledge about IT helped me to keep all medical records digitally. I could find out information from computer or any electronic devices quickly. Decision making was another important thing. For example, if any frail client tells me he can not move and breathe properly. Also, he does not know what happened to him last night. But so far, he knows he did not take any food last night. In that situation, I am to take quick decision otherwise something can happen seriously. So, in context with my duties as a care worker these are essential to include as my personal development plan (PDP). Analyse the application of principles of professional engagement with service users in a specific setting 3.1 Analyse the nature of different professional relationships in health and social care context According to Fritz Omdahl (2006), professional relationship is a process by which staffs make relationship with individuals, service users family and friends, workers with other agencies, colleagues or any authorized persons related to health and social care. Usually, it is focused on some specific principles of an organization. The natures of professional relationships are described below: Relationship with service users: All the service users should be respected as individual and service users with no mental problem can choose any services those are required. Service providers are entitled to provide appropriate care to clients without any hassle. In addition, healthcare professionals are not allowed to discriminate anyone while providing service. Carers, doctors, social workers or any healthcare professionals must ensure service users confidentiality. They are not allowed to disclose any information to anyone unless it harms to their clients. Every health care specialists, carers or service users will ensure the full autonomy of their clients. Engagement with co-workers: A good understanding and work relationship among the staff must be established so that they can work as a team. Martin et al (2009) have stated that, teamwork always ensures good outcome of work. Health care staff, social workers, carers will share their views and knowledge with everyone which are related to job to provide better service. Every staff will respect other cultures and may accept the good knowledge from them. Employers and service providers will work together to keep a workplace with no discrimination, harassment, bully etc. Everyone will work together to keep a safe workplace. They will make a work relationship among them but not more than that like emotional relationship. this can harm engagement among the employees. 3.2 Analyse effectiveness of different models of care/support in health and social care settings According to Heller et al (1999), health care services can be provided by various models e.g. bio-medical model/conventional medical model, bio-psycosocial model, traditional social care model, NHS social care model etc. But in the UK health care services are traditionally delivered by bio-medical model. Every model has particular effectiveness for providing health care which are described below: According to Srivastava (2007), effectveness of conventional medical model: Supports are available in terms of healthcare as conventional medical model is formed by the basis of NHS and western health care systems. Protecting illness and disability becomes easier as health services are mainly geared towards treating the sick and disabled people. A high value can be ensured in terms of specialist medical services especially in institutional setting or clinics. This model gives a chance to conduct medical research effectively. Effectiveness of bio-psychological model: In 1986 Kleinman and Good have stated that bio-psychological model focuses on the psychological, emotional, social and mental problem. As a result, experts can identify service users mental needs effectively. It recognizes that disease or illness can be neither studied nor treated in isolation from social and cultural environment. It considers the links between socioeconomic deprivation and adverse health e g improving access to health care and reducing health inequalities. Effectiveness of tradtional social care model (according to Leira, 2002): It always priorotse the vulnearable groups so that they can get help from the service providers without any hassle at any time. Service users and their organisations are fully involved in the development and even delivery of services. It also empower the people. Effectiveness of the NHS social care model: Glasby Littlechild (2004) has shown that NHS social care model always prioritizes the improvement of care for people with long term conditions. This model will help to ensure health and social care organisations take an overall structured and systematic approach to improving the care of those long term conditions The immediate focus should be the introduction of case management for the most vulnerable people with complex long term conditions so that long term hospital admissions can be reduced. It aims to achieve early detection, good control to minimise effects of disease and reduce complications, improve effective medicine management. It also promotes independence, empowers patients and allows them to take control of their lives. Overally, it improves patients quality of life. 3.3 Critically analyse own role in promoting individuals choice, ability and right to care for and protect themselves According to Bradley et al (2009), own role is very important in health and social care workplaces to promote individuals choice, ability, right and to protect the service users. The lists of my plans are given below to implement these things: As a social care worker I will must protect the rights and promote the interest of service users. This means I will Treat every person as an individual, Respect their privacy and promote the individual views and wishes of both service users and carers. In addition, I will promote equal opportunities, Respect diversity and different cultures and values for service users and carers. I must strive to establish and maintain trust and confidence of service users and carers. It includes to be honest, trustworthy, Communicating in an appropriate, open, accurate and straightforward way with the colleagues and clients. In addition, I will be relieable and dependant, honoring to service users and carers. Also, I will be adhering to policies and procedures about accepting gifts and money from service users and carers. I will promote the independence of service users while protecting them from dangers. It means Using established processes to challenge and report dangerous, abusive and discriminatory or exploitative behavior and practice. I will ask them to give their opinions because people usually feel important if anyone asks about their choice or wish. I may identify their emotional needs as well by this way. I will talk to the service users cordially about their concerns and interests so that they can express what they want. So, I can be aware of them and can protect them. (CD lesson 3, page 7, little bit) 3.4 Analyze the dilemmas that may arise in professional relationships and how you would deal with them In 2005, Tribe Morrissey have noted that, lots of dilemmas can arise in professional relationship e.g. abuse, ethics, challenging behavior, risk, conflicts between values and principles, confidentiality vs. disclosure, values of others etc. For example, ethical dilemmas can arise frequently in professional relationship. it means people can not understand actually what to do. Though sometimes they are able to take a decision, many questions arise like is it correct that is done? Usually, there are two types of ethical dilemma and one is the Right to Accept or refuse treatment and other one is the Patient Bill of Right. A patient with no mental problem can take his medical decision. They have right to choose whther they will accept death or life. But as a medical professional his/her duty is to ensure clients well-being or save life. So, this is an ethical dilemma. But most of the cases, it is suggested to give priority of the clients wish. Another dilemma can arise in terms of ensuring clients confidentiality and disclosure of any information. For instant, if a care service user tell his/her carer like this, I want to tell you something if do not disclose it. After that the carer can come to know that his/her clint is being abused by another carer. By that case, he/she should infrom it to an authorized person to protect the client from abuse but she/he is already told not to disclose it. So, dilemma can arise between confidentiality and disclosure by this way. In this case, the carer should tell it to an authorized person to protect the client from abuse and to ensure safe-guarding and well-being. 1000 words 4.1 Evaluate own contribution to your work team Bradley et al (2009) and Leathard (2003) have mentioned that in health and social care every individuals performance is very important. My own contributions as a social care worker are evaluated below: In my workplace I always inform my colleagues about my activities to an appropriate level of detail. I always behave in such a way so that it supports the team to be more effective. It means my actions, speech, language, body language, gestures, written and verbal communications are always polite. I am efficient in computer skills. So, I can handle all the electrical data. I share my views, ideas and information relevant to job with team members. I also accept others ideas and information to make team work smoother. I always offer assistant in a friendly and helpful way whenever it is required. I suggest clearly if I have any better idea to improve team work at an appropriate time. 4.2 Discuss how your contribution influence the effectiveness of the teams of which you are a member. According to West (2004) and Snee (n.d.), contribution of every individual has an influence of the effectiveness in a team. My contribution also influences the effectiveness of team work in various ways. For example, I know about the Legislations, Policies and Good Practices which are relevant to health and social care. So, I can provide a very good service to the clients. Moreover, my colleagues often are benefitted by me. As a result, teamwork becomes developed. in addition, I can communicate in a effective way with my fellows. So that, lots of misunderstanding, ambiguity, conflict, backstabbing, and mistrust can be avoided which influence the effectiveness of team work. I have a clear idea about the role of individual. So, I can specify their roles and they can perfrom according to that and it increases team outcome significantly. In addition, I am aware of different cultures and values and I act in a way what they want. According toà ¢Ã¢â€š ¬Ã‚ ¦Ãƒ ¢Ã¢â€š ¬Ã‚ ¦. it inspires teammates which are another root of effective teamwork. I have very good leadership skills and it helps to lead my colleagues. Time management is one of the most crucial skills that I have. So, I do my job in time and I suggest other people to follow me. They also follow me which influences team effectiveness. Thus my contributions influence the effectiveness of the team. 4.3 Describe the limits of your work role and how these impact on your work with others According to Heron (1998), every employee has limitations of their roles and responsibility and these are influenced by others. As a care management trainee I have some limitations as well. For example, I am not allowed give any new medication to a service user at any condition. In addition, as I work in management position, I should not involve in care work. I am not allowed to gather any personal information both of colleagues and clients. I should not handle their documents which are supposed to handle by their lawyers. Failing to do any of these has very negative outcome of individual role. Colleagues may not trust and respect. Also, employees may not listen to me and I can be frustrated. As a result, work outcome can be reduced sharply. 4.4 Analyse the barriers for effective team working and how you would contribute minimizing such barrier. West (2004) and Snee (n.d.) notes that effective teamwork is very important in every sphere of work and there are lots of barriers of effective team work. For instant, poor leadership, interpersonal interactions, poor communication, professional codes, poor team dynamics, high expectations, different priorities, lack of trust, silo thinking, pressure of high accountability can be the barriers of effective teamwork. In the same time, there are many ways as well by which social workers can minimize these barriers. As a social care worker I am required to work with my colleagues as well as various professionals and it is a daily occurrence for me. These professionals could be doctors, nurses, physiotherapists, occupational therapists laboratory technicians and pharmacists and many other professions. My colleagues and they may be from different cultures and they have different values. So, at the starting level of job all people need to share their views and knowledge and it wastes lots of time. Leadership has a great impact of team working because almost everything flows from here. It is leaders fault if a team can not perform in proper way. The reasons can be not enough communication among the employees or lack of proper guidance. Sometimes, leaders fail to specify of individuals agenda. So, team members are not aware of their roles and can not perform well which reduce the productivity of team work. Poor communication and high expectations are the other barriers of effective team work. These cause lots of misunderstanding, ambiguity, conflict, backstabbing, and mistrust among the employees. Employees have to work under stress as well if they have to fulfil higher expectation. Study from Anon (n.d.) has shown that, poor team dynamics can cause breakdown of team dynamics and team can fail to achieve their goals. Also, absenteeism of employees reduces team dynamics and cut performance of a team. Ways to minimize barriers of team work: Trust in all colleagues. Being respectful to seniors and team leaders. Communicate effectively with the employees. Let the employees work according to their ability. Focus on team as well as individual performance. Constructive criticism should be improved. Reducing the absentee rate etc. Overall, any organization can minimize the barriers by following these things and does excellent team work. 4.5 Discuss how you can contribute personally to the effectiveness of your team According to Snee (n.d.) and West (2004), every individual can influence team effectiveness significantly by playing their professional roles. My own contribution can influence team effectiveness as well and some of the ways are given below: Share own views, ideas with co-workers. Offer help to service users and colleagues whenever it is necessary. Provide suggestion for the betterment of work. Respect everyone in the team especially the seniors. Explaining team roles and goals to eve

David Ortan Plc Case Study Essay

1.1.David Orton Plc: A brief overview of merger of Orton group and Costwise David Orton Plc was a result of merger when Orton group, distinguish British Food Retailer Company, acquired Costwise Company in 2005. British CC (competition commission) had reservations at this mighty onset of merger as companies were independently huge retailers already and their reservation was somewhat genuine. The outcome of merger could obviously be a huge monopolize and was evidently aimed at controlling the large market share. The fear laid in commission’s stance that the result of merger will ultimately monopolize certain areas of the region. Nevertheless, it took substantial time to achieve this target as costwise had recognised since very beginning that two companies differ in structure and size therefore it will take quite a while to feel the impact physically. The impression of this merger let staff members of both companies to feel uncertain and uncomfortable, especially of costwise organisation and they feared that each company will be swallowed by the other. Motivational problems related with finance were of major importance to employees of both companies and here too, employees of costwise tended to complain more. The senior management and executive members of costwise company sought to gather and discuss at large weaknesses and strengths of the organisation on realizing that employees’ attitude and perception toward merger could have substantial impact on company’s performance. This meeting cleared company and its employees’ view of the desired merger and future of company was discussed by management personnel (Huczynski, A. & Buchanan, D., 2007). 1.2.Motivational state of employees The staff at costwise was more inadequately motivated towards the merger for the most part as capacity is intricately linked with the question of motivation. Some of the employees’ concerns were included salaries issues, intangible rewards, apprehensions, secondary benefits and recognition etc which were being abandoned by the higher management. Employees were also of the view that costwise company didn’t give them a chance to flourish and  grow. They weren’t given deserving opportunities including measures and promotion which otherwise would help them to grow tithing the framework of the organisation. Conversely, management thought that employee’s reduced performance has affected the overall performance of the organisation as a whole. The organisation gave much quality of supervision, interpersonal relations, and efficient administration of regulation and policies of the company. Recognition for outstanding performances, advancement to upper level of tasks and some other general interests of employees were kept low on the other hand. Employees were bound to grow at slow pace as limited or no training programs were carried out by company’s management thus affecting the overall performance of the employees (Mullins, L., 2007). There were, nevertheless some factors which were being appreciated by the employees and which had a direct, progressive affect on employees motivation level. Those factors include sense of interaction, loyalty and trust and chemistry between employees and management which led each party to realise organisational problems occurring within the organisation. The sense of interaction and utmost respect of work were responsible to increase employees’ moral and a practice of trust and loyalty among them could be seen through observation (Kelley, H.H., 1999) 1.3.Attitudes and Perception of the employees In any such situation, there are probable situations where attitudes and perceptions of the associated employees change drastically. One of the obvious attitudes that could be expected from employees is their felling of low self worth. This feeling is probable and any person associated with a company which is going to merge up with another company of twice its size can have it. This circumstance, however, could result in employees’ reduced level of efforts and sometimes deliberately withholding efforts. Poor performance and uncertainty can be suspected in this case which organisations are required to reduce or get ready for the aftermath. Employees’ withdrawal of their commitment to work can seriously damage the stability and competitive advantage it earned during the time therefore managers have to take the responsibility and devise action plan to waive off such situations (Myers, D., 2005) The employees are supposed to have alarming beliefs and questionable attitudes toward the merger and if those attitudes do not get properly managed, it will badly affect the company’s performance. The most questionable attitude in this case could be employee’s perception toward management decisions as it could a sense of uncertainty within them. They become more sensitive to their future as any uncertain thought about company’s decisions and actions could let them thin that their job is at stake. Thus staff turnover is quite probable as no employee could thrive in uncertain work environments. Differences in opinions, either professional or technical could also result in employees’ frustration and developing angry attitude resulted by genuine work complaints (Nelson, D. & Quick, J., 2006) 1.4.Resultant effects Resultant effects which such attitudes can have may include employees’ self-centeredness, their insensitivity to other people, their constant attention and affirmation seeking behaviour which could confront to abrupt in some cases. Lack of cooperation, failure to follow regulations and rules at work and absenteeism could be some results and forms of attitudes which costwise company can expect from its employees. It will be of utmost responsibility of new management to reassure the employees of costwise that they are fundamental assets of the organisation and they have to adequately motivate the employees in best possible manner. It is quite obvious that employees will act in circumstances which dictate their perception of situations. In this scenario, motivation will dictate their perception of jobs. It is also probable that employees of any company compare themselves and their positions with their counterparts and feel a sense of inferiority. Supervisory perception could also be expected for example costwise managers will feel uncomfortable to work under supervision of Orton’s management if any such scenario happens. This will only increase the problem for the costwise organisation and it will also account for bad perception of merger in vicinity of strong factors arousing uncertainty among costwise employees (Buchanan, D. & Huczynski, A., 2004) Self-perceived insufficiencies in comparison to former Ortan organisation are resultant from reasons of differences in development and capacity and the suspicion that ultimately  results in lack of equity. Competition of resources is another perception that has strong effect on employees’ attitudes of both companies as it will cause discrimination since Ortan employees are in better positions than costwise’ thus they are more likely to obtain benefits and resources such as salary increments and training programs . In this case, employees of costwise will obviously feel inadequately compensated and benefited even before the merger. This threat, either real or illusionary, is suppose to cause deep-rooted problems as all such scenarios are directly related with human psychology (Daus, 1997). 1.5.Main issues faced by senior managers Complex work environments and due to some other demographic and technological changes and innovations, senior managers have now augmented responsibility of supervising staff and employees of any organisation. Obviously the most important task is to increase the employees’ performance thus increasing overall performance of the organisation. In a case where employee’s attitudes toward work have been exacerbated by above mentioned factors and attributes, senior managers have to work hard in order to obtain their objective. They need to get employees back to work with full enthusiasm which will help them in scoring tasks and meeting deadlines. There are those employees who want to be supervised, some of them feel certain insecurities, and some feel company’s decisions as threatening their future. Managers are therefore needed to address such issues within the organisation and propose sustainable solutions (Kanigel, R., 1997) Employees’ unethical behaviour is another serious issue which requires mangers to taken care of. Some employees, who are satisfied by the policies and decisions of the organisation, tend to ignore rules and regulations set by the management. They compromise on the delivery and quality of work thus affecting organisation and its outer world relationships. The challenge of such employees’ commitment and motivation is one difficult task which managers at both organisations have to carry out. This can, however, be solved by taking simple steps which first include assessment of the behaviours and attitudes of such employees and of those factors which are responsible for such behaviours and attitudes. For example, a clear observation of the case study  suggests that employees at both organisations weren’t happy for their salary compensations. They in fact found it unsatisfactory that some employees of some departments are getting higher wages whereas some other deserving staff members have not been compensated by the organisation adequately. They had another concern that organisations failed to address their social, emotional, psychological and esteem concerns. Obviously mangers do have the responsibility to take care of such issues if organisations want to increase the motivation of employees (Kinicki, A. & Kreitner, R., 2006) Culture, gender, sexual orientation and religion etc. are dominated by the diverse workforce by whom both organisations operate. This diverse workforce thus engenders complexities and challenges for the management as minds of employees are naturally discriminated. These employees do have strong impact on other staff members thus senior managers are more likely to deal with challenging circumstances. Rewards, appreciation, recognition and especially balancing and equal treatment are such tools which can be highly useful in fighting similar challenges. Employees’ interaction has to be monitored by the management and with advancement of telecommunication; the challenge has become strong and important. They have to devise solutions that effectively control this challenging situation since employee privacy has already been restricted in several sectors (Gentile, M. C., 1996). 2.Critical analysis of the study Effective management of organisational behaviour is somewhat critical and requires the management to effectively examine the sources of motivation, group influence and job design among other things. It needs to define behaviour modification procedures which will help the learner to realise and appreciate the direct connection between organisational behaviour and possible consequences of it. Positive reinforcement is an effective tool which includes administrating sentencing on bad or negative behaviour and rewarding good or positive behaviour. The X and Y theories of Douglas McGregor play vital role in effective management of behaviours. Theory X involves the style of rather authoritarian management which recommends that coercion with help of application of threats upon individual is effective as an average individual detests work. The theory also argues about achievement  of organisational objectives through letting individuals concerned about it as an average individual doesnâ₠¬â„¢t like to have responsibility and rather prefer to be secure at all cost. Participative management theory or Theory Y stipulates that individuals are mainly self-directed thus they will have to take the responsibility. According to Douglas McGregor, The capacity to employ creative thinking and imagination is widely spread throughout individuals thus capacity and intelligence is partly utilised by the industry. Ability to possess responsibility and self-direction drives individuals to obtain organisational objectives (Robinson, G., and K. Dechant, 1997) The above discussed theory can be utilised in developing reward schemes and policies for staff members by rewarding those employees with benefits who perform well and grueling those who show bad behaviour and retain poor performances. By implementing this model, employees at David Orton Plc will be more obliged to work hard and return considerable benefits for the organisation in their quest to rewards, promotions, incentives and other forms of recognitions. Another effective methodology in this regard could be the Content theory which deals mainly n the area of individuals’ requirements and demands. These requirements can be broken down further into their primary requirements such as food, clothing, shelter etc. and their secondary requirements such as desire of power, achievement among colleagues, approval and love etc. It is however critical to locate the influence over behaviour by these requirements. The influence by primary needs is easy to understand and identify but influence by secondary requirements on behaviour varies by certain factors and is difficult o understand. The hierarchy of needs theory by Abraham Maslow tends to explain the requirements which could possibly affect the attitudes and behaviours of individuals working under the organisational framework (Larbi, G., 2006) Self-actualisation is needed to get managed against above mentioned background by investing in an effective, creative and challenging work place environment. Promotions, independence, flexibility and providence of bigger responsibilities are among some factors which can be employed to boost esteem if managed well. Lower level requirements including social, psychological and security requirements can be efficaciously managed by procuring safe working conditions, friendly work atmosphere and reasonable  and suitable work hours. Therefore the theory of Maslow or theory of hierarchy of needs can be applied to the case of merger, David Orton Plc which observes dissatisfaction among its employees over inadequate pay structure, lack of recognition and other social, emotional and psychological wants. This theory can be effectively applied by management by sufficiently increasing employees allowances, rewards, salaries and give them an overall well being in their areas of complaints (Larbi, G., 2006) 3.Conclusion Concluding, organisational behaviour seems to resolve around people’s perception, their power to act feel under organised settings. The organisational complexities occurring within the framework of an organisation need associated management and senior executives to evaluate key behavioral factors which dominate the system. They have to examine the reasons behind such factors and once they succeeded in identification, they got to develop sustainable strategies and plans to tackle organisational behaviour problems. Any solution aiming at increased performance by the employee will result in increased performance of the organisation. For this, management needs to realize employees that their talents are being recognized and to compensate them with adequate resources, pays and secondary benefits so that they could overcome the sense of terrifying uncertainty and work hard for the goodness of their own and the organisation. Ensuring sufficient motivation among employees is one thing but managing this motivation all along is another yet a difficult challenge for the organisation. Strategies aimed at actively fostering the development and growth of the employees will only make sure that their capacity and motivation is developed. An organisation flourishes when management succeeds in developing and establishing a strategy which ensures employees that their received salary is linked with their performance and that their expectations towards their compensation against work done will be adequately rewarded. If employees lost interest in work and what they do at the organisation, nothing could prevent organisation from failure and economic devastation therefore enriching jobs will help greatly in developing employees’ interest in their jobs they will feel enchanted to have something more than a job  which rewards them with a paycheck and it surly is a great thing. To instill such strategies into organisational framework, organisations are needed to assess behaviours and issues related with employees and propose better solutions for them. References Buchanan, D. & Huczynski, A. (2004) Organisational Behaviour: An Introductory Text, 5th ed., Harlow: FT/Prentice Hall Daus (1997). Challenges of leading a diverse workforce. Academy of Management Executive, 11, 32–47. Gentile, M. C. (1996). Managerial excellence through diversity, Chicago, IL: Irwin; and Joplin, J. R. W., and C. S. Huczynski, A. & Buchanan, D. (2007) Organisational Behaviour: An Introductory Text, 6th ed., Harlow: FT/Prentice Hall Kanigel, R. (1997). The one best way: Frederick Winslow Taylor and the enigma of efficiency. New York: Viking. Kelley, H.H. (1999) â€Å"Attribution in Social Interaction.† In Attribution: Perceiving the Causes of Behavior. E.E. Jones, et al. Morristown, MJ: General Learning Press. Kinicki, A. & Kreitner, R. (2006) Organizational Behavior: key concepts, skills, & best practices. 2nd ed. McGraw Hill Larbi, G. (2006). â€Å"Applying the new public management in developing countries,† in Y. Bangura and G. Larbi. Public sector reform in developing countries: capacity challenges to improve services. Basingstroke, Palgrave. Mullins, L. (2007) Management and Organizational Behaviour. 8th ed. FT/Prentice Hall Myers, D. (2005) Social Psychology. 8th ed. Boston: McGraw Hill Nelson, D. & Quick, J. (2006) Organizational Behavior: Foundations, Realities & Challenges. 5th ed. Thomson South-Western Robinson, G., and K. Dechant (1997). Building a business case for diversity. Academy of Management Executive, 11, 21–31.

Greek Mythology: Artemis Essay

Greek mythology is a religion filled with myths and legends used to tell stories that explain how some things came to be or to teach lessons. In Greek mythology, Artemis is a very popular goddess with many traits and attitudes therefore there are many myths regarding her in particular. Artemis is the goddess of the hunt, wilderness, wild animals, female fertility, childbirth, and the moon (â€Å"Artemis (Diana)†). Daughter of Zeus and Leto, Artemis is very strong very capable of defending herself against others. She is against men, marriage, and the limitations it sets for the rights of women (Regula). She is also mentioned and involved in many myths throughout Greek mythology. Artemis is the daughter of Zeus and Leto. In some stories, Artemis was thought to have been birthed by Demeter instead of Leto but in other Egyptian legends, its states that she was the offspring of Dionysus and Isis, while Leto was the caretaker. She also has a twin brother named Apollo (Atsma). They were both born under a palm tree at the same time on the island of Delos (Regula). In other stories, Artemis was supposedly brought into this world earlier than Apollo to nurse her mother through the birth of her other sibling (Atsma). Artemis is in charge of the moon, childbirth, wild animals, and female fertility (â€Å"Artemis (Diana)†) She was never fond with men. She promised to be a sworn virgin forever while she runs the forest with her fellow maiden friends. She has even been known to kill peeping men for spying on her while bathing (Regula). Artemis, being twins in all, was almost the feminine Apollo. He handled the young women while he was in charge of the young men. The symbols of her are the silver bow and arrow

Developing Core Competences and Changing the Market Position - Free Essay Example

Sample details Pages: 5 Words: 1470 Downloads: 5 Date added: 2017/06/26 Category Marketing Essay Type Narrative essay Did you like this example? Dells strategy is formulated on the basis of a balance between organisational learning and the resources it has, which creates a sustainable competitive advantage. In case of Dell, the company has always focused on improving the resources through continuous learning to enable core competencies, eventually leading to achieve competitive edge. Dells supply chains, inventory management system and direct selling model are a few examples of core competencies and resources created over a period of time through continuous learning. Don’t waste time! Our writers will create an original "Developing Core Competences and Changing the Market Position" essay for you Create order Currently, Dells strategy is to change the market positioning due to changing environmental factors, globalisation and competitor activities. Promoting the highest standard of corporate governance and ethical conducts is the core of the current corporate strategy. SWOT Analysis Strengths No inventory build-up. Industry leading growth. Cost efficiency through direct business model. Latest technology driven products and processes. Customisation for better value for money. Internet sales leadership. Sales through retail stores as well. Existing new line of products. Dells dynamic organizational structure allows it to achieve diversified targets. Strong supply chain management. Weakness: High dependency on component suppliers. Continuous improvements and process updates required by suppliers. Computer market not computer manufacture, making Dell unable to switch supply. Opportunities: High growth in emerging markets. Like: China, India. Strong potential of the European markets. Growth in business education and government markets. Continuous innovation and improvements by software and hardware vendors like Microsoft, Intel. Threats: Political instability. Economic instability (Credit crunch). Currency fluctuations in countries outside US. Competitive rivalry that exists in the PC market globally. 3.2 Strategy Implementation Shifting from a direct business model to a more contemporary approach of selling computers through retailing, along with product innovation is the new strategy. Adapting retailing as a distribution channel can be seen as an emergent strategy, whereas, product innovation can be seen as a deliberate strategy to achieve sustainable competitive advantage. Against a backdrop of intense competitive pressure, particularly in the lower-priced desktops and notebooks, Dell evolved its direct sales business model and has entered into a number of retail partnerships worldwide to complement and extend its existing direct business. Company also introduced a number of new products to appeal to consumers, recognizing the increasing importance of product personalisation, from product appearance to the ability to see and buy products wherever customers want. Embracing the new distribution channel helped the company to penetrate into new markets effectively and to increase market share in the c urrent markets. Increasing sales in different countries and different product categories reduces business risk, because no single product or geographic region is responsible for a majority of the companys revenues. Markets Product Existing Existing Market Penetration Adaption of another distribution channel to complement the existing business model and overcome the challenges. New Market Development Entering into high growth markets, like Latin America, China, India. Ansoffs Matrix An Ansoffs growth share matrix (figure 4) is used to understand the moves of the company in an ever changing market environment. The strategy is a result of increasing competition, differentiated consumer behavior in new markets, changing consumer behavior in current markets, technological advancements and threat of new entrants with better products. This makes the company respond to all the factors affecting the companys growth, and embrace the new growth strategy quickly and effectively. 3.3 Implementation Barriers Dells core competence was assembling cost effective solutions and selling through its direct sales model. Conventional retail channels and pre-configured computer models will not allow the company to customize their products. Moreover, Dells stock configurations will not command their accustomed price premium while sitting on retail shelves because they are insufficiently differentiated from competitors offerings. Worse, Dell will experience a sizable increase in its capital costs, as it has to maintain finished goods inventory for the channel, whereas before it needed no finished goods inventory. However, there is a bright side to it as well as companys reputation will help it to gain retailer confidence and form strategic relationships with them. Additionally, being a technology company, it is not difficult for the company to invest in and to maintain a high standard product innovation team to meet its deliberate strategy. 3.4 Organisational Learning: Dynamic capabilities Knowledge management and the concept of learning organisation are the latest theories. Like every other theory it seems to be the desirable for each company that is using it. These theories will be applied in the next years by many organisations. The main reason of development for these theories was the enormous flow of information and the effect of internet in the everyday life and the evolution of technology makes necessary for each organisation to find out new ways to apply those information. The demands are increasingly changing and so the needs for new ideas and innovations. In a learning organisation, employees are continually gathering and sharing knowledge and are willing to apply that knowledge in order to take some decisions. A learning organisation has no specific organisation design, but it describes an organisational culture. Dell has applied the theory of organisational learning since a long time, where in knowledge management has a strong influence on the learn ing process of the organisation as a whole. The ease of adapting the new changes, working towards improvement of the organisation and to meet the demands of the consumer rather than to achieve the targets of the company, becomes a dynamic capability for Dell Incorporated. 3.5 Corporate Social Responsibility and Corporate Governance Michael Dell describes his strategic initiatives and priorities across the environment and supply chain and in corporate governance (dell.com). Porters Competitive advantage model (Figure 5) can be used to describe the efforts of the company in every aspect of the value chain to increase shareholder value and to create and sustain superior performance to increase customer value The model analyses with relevant examples, the value being added by Dell as a company by engaging itself into strong Corporate Social Responsibility act, which creates value for every stakeholder in this organisation. Environment is a matter of utmost importance for any ethically responsible individual or firm, and the sustainability of Dells CSR practice will be successful till it stops trying to create a sustainable environment. Figure 5: Porters Competitive Advantage Source: Mapping Social Opportunities, Harvard Business Review, December 2006 -Relationship with universities worldwide -Pr oduct Safety, precautionary materials and chemicals used. -First and only company to provide no charge on recycling. -Improved packaging methods. -Efficient and transparent financial reporting. -Lobbying with various agencies at all levels, to address emerging issues. -US headquarter powered by 100% green energy. -Open an honest communication. -24 hours ethics helpline available for employee to raise issue confidentially. -Raising employee awareness. -Recruiting diverse talent. -Training through Dells talent management programs. Performance planning, learning and development -Injury free work place -Suppliers education Workshops -Implemented Business process improvement at all suppliers location. -Work with minority owned business, women and small business with the help of small business administration, National minority, and supplier development council. -Achieved supplier diversity awards. -Suppliers can talk directly to Dell r eps via direct talk scheme. Support Activities Firm Infrastructure Human Resource Management Technology Development Procurement Primary Activities Inbound Logistics Operations Outbound Logistics Marketing Sales Sales Service (After) -Streamlined transportation network to reduce transit times and to minimize air freight. -Works with freight movers who commit to reduce their GHG impact. -All aspects of operations incorporate principles of pollution prevention, waste minimization and resource reduction. -Paper reduction initiatives. -Reduce waste transportation impact by minimizing packaging material. -Products build closer to the customers. -Partnered with environmental protection agency. -Marketing strategy customer oriented. -Anti-competitive pricing practices, -Information sharing marketing. -Customer awareness programs, -Effective recycling practices. -Numerous efforts on preventing consumer identity theft maintaining customer privacy. 3.6 Customer Empowerment: Customer Empowerment is more successful in increasing customer satisfaction than just customer service (aid) as it can help solve the issue by not only having a more long term solution but in a more direct and su ccessful manner. Customer service leads to dependency and short sightedness, whereas empowerment is a more strategic choice Dell has embedded in its customer service mechanism. Dell has evolved the way its customer service operation works, by enabling the customers to give a feedback or suggestion and to rise concerns. Company has generated various blogs over the internet and a dedicated team which deals with issues outside the scope of the front line service representatives. This enables the customer to get a more satisfactory solution than a restricted decision of the front line employees. This helps the company to understand its customers more closely. It is yet another move to explore the knowledge available from the customers and to achieve a cost effective way in improving the process or operations for their benefits. The sustainability of customer empowerment approach, can be evaluated by understanding that the company has put customers at the forefront and giving respo nsibility of their own satisfaction, through which their dignity and value is enhanced.